Pugmarks Customer Support
Pugmarks believes that Customer Support is all about 'attitude' of the company towards its customers.

At Pugmarks we help our customers succeed. We realize that our products are an integral part of your business. This is the reason why we provide support to all our customers 24 hours a day, 365 days an year. Whether it is a basic question or complex product issue, our support services and expert technical analysts are available to effectively address your every need. To provide the best possible support services to our diverse customer base, Pugmarks addresses each customer problem according to its impact on the customer's business operations.

In line with this attitude, we at Pugmarks have identified various 'touch-points' for our customers. These touch-points make us more approachable to you. Whether you reach us by Online Support Interface, Email, Fax, Phone, Snail Mail, Online Messenger or a visit to our offices, our expert analysts are always standing by, ready to help.

Customer Support Touch-Points
Self-Help Section
http://www.pugmarks.net/self_help.asp
Based on the experience of last 6 years, Pugmarks Customer Support team has identified frequently reported problems and their immediate assessment or solutions. This Self-Help section attempts to give ready solutions to your most common problems. Browse through the relevant category and click on the symptom that matches closest to your problem. There is a very good chance that you will find the solutions to your problem right here.

Online Support
http://www.pugmarks.com/support
Our online Customer Support interface is the most effective way to address your support issues. Here you can open a support ticket stating the nature of support required by you. The support ticket is evaluated by our Customer Support Manager and assigned to an expert 'trouble-shooter' that is most equipped and trained to address your query. Our support managers closely monitor the progress of each support ticket to ensure you get quality response in the shortest possible time.

Email
support@pugmarks.com
You may request support by email providing full details about your user account, company name and the nature of problem. Our customer support manager will either assist you to open an online support ticket or can file it on your behalf.

Phone
USA: (630) 364 4044
India: +91 (172) 262 2753

Fax
USA: (630) 579 1256
India: +91 (172) 264 5906

Snail-Mail
USA: Pugmarks Inc., 1952 McDowell Rd Suite 300, Naperville, IL 60563

India: Pugmarks InterWeb Pvt. Ltd., SCO 343-345, Sector 34 A, Chandigarh 160022