Pugmarks Remote Application Management proactively manages and supports your application through our specialized application management system. Our customer care experts are there to ensure your systems are running optimally. This keeps costs down and performance in line with your business needs.

Faced with rising IT costs, increased product support times, and lack of specialized technical expertise, companies are seeking new solutions to manage their applications. Remote Application Management by Pugmarks allows companies to maintain full internal control of their IT investment and infrastructure while outsourcing the day-to-day management and support of their application environment. With Remote Application Management, Pugmarks manages your application – regardless of where it resides, at your premise or at a third-party facility - remotely through a secure connection that we assist in designing and provisioning, allowing your IT organization to focus on serving your customers. Your organization maintains complete control over the physical infrastructure, hardware, communications, data and system access.

Pugmarks remote application management service offers:

Custom developed system designed specifically for the job
Real time email updates of your requests
Web-based support system, all you need is an internet connection
Comprehensive monitoring of all layers of your system
Different levels of monitoring available
Remote infrastructure management infrastructure based on reliable industry standard architecture
Fast, reliable connection that uses the latest security technology
Immediate response and intervention to your requests
Support requests and interventions can be performed outside normal office hours
Support technicians available 24 hours 365 days to enable global assistance
Integration with your existing support system
Real time on-line issue tracking via the internet
Complete log of all system modifications
Statistics on support requests